FAQs


I have two discounts I would like to use for my conference registration; can I use both of them?
No, we do not combine discounts but we will honour the discount that is better for you
Are the meals included?
Yes, all refreshments and conference lunches have been carefully selected to offer you the best in banqueting. Check the agenda for timings.
How many attendees will be at my conference?
This varies for each conference. Please do ask at our registration desk if you would like us to assist in facilitating meetings with anyone present to ensure you receive maximum benefit from the day.
How can I get to the venue?
The hotel details, including website telephone number and address, are listed on the conference website, you will also be told the venue when booking your place. For further information on the venue or travelling to the conference check the “venue” section on the website or contact us if you require further information.
What about accommodation?
The cost of the hotel accommodation and travel is not included in the registration fee. To take advantage of our corporate accommodation rate, please state you are attending an Arena International conference when making your reservation.
What should I wear?
Speakers and delegates normally wear formal business attire whilst attending the conference.
Special Needs
If you have any special needs, disabilities, and/or dietary requirements please do let us know when you register for the event.
Do I have to pre-select the streams that I want to attend for a multiple stream conference?
Yes, for planning reasons we will need to know who is attending which stream.
When should I pay for the conference?
Payment must be received prior to the conference.
How should I pay for the conference?

The simplest method of payment is via credit card using our secure on line bookings. If you wish to book off line we require written authorisation along with credit card details by e-mail to events@arena-international.com
Please quote the conference code when booking off line.
We accept Visa, MasterCard, Maestro and Solo.
Cheques should be drawn on a UK bank account and
made payable to: Arena International International Ltd.

Bank transfers should be made to
NatWest, account number 40437531 sort code 60-00-01
UK Sterling: A/C: IBAN number: GB98 NWBK 6000 0140 4375 31 Swift Code/BIC: NWBKGB2L
US Dollar A/C: 140/00/42139910 - Sort Code: 60-00-01 IBAN No. GB27 NWBK 6073 0142 1399 10 - Swift Code/BIC: NWBKGB2L
EURO: A/C: 550/00/42139902 - Sort Code: 60-00-01 - IBAN No. GB04 NWBK 6072 1442 1399 02 - Swift Code/BIC: NWBKGB2L

If you have any questions concerning payment please feel free to contact our customer services team on 0044 1482 972530  8.30am, until 5.00pm Monday to Friday GMT.

How can I get a receipt for my credit card payment?
There are two ways you can receive receipt of credit card payment:
  1. Unless otherwise requested, or if payment is made close to the event date, we will post you your receipt
  2. In the event of payment being made close to the event you can collect the receipt in person at the conference
We are happy to fax a copy of the receipt for your records until you receive the original.
You will need to advise our customer services team which option is preferable.
I am already busy at the time of the conference; can I still get the materials used?
Yes, if you know you know before booking that you cannot attend you can purchase materials used at the conference.
When will I receive my conference material?
Depending on whether you are a delegate or are document purchaser you will receive your conference material at different times:
Delegates: Your badge and delegate pack will be available for collection at registration on the first morning of the conference.
Document Purchaser: Providing that payment has been received documents will be posted out two weeks from the event date.
Online document Purchasers: Your password will be sent two weeks after the event.
Can I receive a copy of the presentations?
Yes.  Presentations are also available after the conference on our website. To access this feature you must use a password that we will supply you with when the presentations are available. The distribution of presentation materials is subject to the speakers’ permission. If you are unable to attend the event, it is also possible to purchase a CD-ROM that contains audio and presentations from the conference. For more details emails us at events@arena-international.com
What happens if I have to cancel?
  1. Cancellations may be made by phone but must be confirmed in writing within a month of the event, please see the event brochure for individual cut off dates.
  2. Please quote the conference reference number and delegate name when cancelling.
  3. Cancellations must be received in writing. Cancellations received more than one month prior to the conference are subject to a 50% administration charge.
  4. Cancellations: In the event of cancellation 100% of the event fee is payable and non-refundable. All cancellation requests must be submitted to us in writing. If we agree to your cancellation then all cancellation fees are payable immediately after the acceptance of your cancellation in writing by us.
  5. If you cancel a complimentary delegate place or fail to attend you will be liable to pay a cancellation fee of $150 for events in the US / Canada or £150 for events in Europe.
What happens if the event is postponed or cancelled?
In the event that Arena International postpones or cancels an event, delegate payments at the date of cancellation/ postponement can either be credited to a future Arena International event or refunded. This credit will be available for up to one year from the date of issuance. If the delegate is unable to attend the rescheduled event, the delegate is welcome to send a substitute delegate, free of charge, or will receive a credit representing payments made towards a future Arena International event.
Can I substitute a delegate?
Yes, substitution of a delegate is free of charge - we need full registration details before the conference in order to substitute a delegate. For more information on the details we require feel free to contact our customer services team on +44 (0) 207 753 4268.
Will I receive any information from you in the mail?
After the conference, from time to time, you may receive brochures on related topics.
Will I receive any e-mails from you?
If you have opted-in to e-mail communication with Arena International you will receive related market information and advanced notification of related conferences.
Will my contact details be shared with third parties?
No, Arena International does not give out your contact details to third parties. From time to time you may receive information in relevant or related areas from one of our divisions.
Indemnity
Arena International is not responsible for any loss or damage as a result of a substitution, alteration, cancellation, or postponement of an event. Arena International shall assume no liability whatsoever if this event is altered, rescheduled, postponed or cancelled due to a fortuitous event, unforeseen occurrence or any other event that renders performance of this conference inadvisable, illegal, impracticable or impossible. For purposes of this clause, a fortuitous event shall include, but shall not be limited to: an Act of God; governmental restrictions and/or regulations; war or apparent act of war; terrorism or apparent act of terrorism; disaster; civil disorder, disturbance, and/or riots; curtailment, suspension, and/or restriction on transportation facilities/means of transportation; or any other emergency.
Please note that speakers and topics were confirmed at the time of publishing, however, circumstances beyond the control of the organisers may necessitate substitutions, alterations or cancellations of the speakers and/or topics. As such, Arena International reserves the right to alter or modify the advertised speakers and/or topics if necessary. Any speaker of schedule substitutions or alterations will be updated on our web page as soon as possible.
What code should I use?

How to find your reference code on your brochure:

If you can not find your booking code or you do not have a brochure use the following codes:
TM = if you have spoken to telesales
MK = If you heard about the conference through email, social media, our website or one of our partner's sites or emails.
BA = if you have come from a banner advert on another site
If you are responding to an advertisement please use the code listed in the advertisement.